Adverts & Marketing Training
Who: Super Users / Marketing Users / Recruitment Managers / Recruiter Users (Pro & Enterprise Focused)
Why Attend?
Effective recruitment marketing is the key to attracting top talent. This session will show you how to maximise job visibility, increase candidate engagement, and streamline your marketing efforts using Firefish’ powerful tools. Learn how to create compelling adverts, manage bulk email campaigns, and optimise marketing integrations to reach the right candidates at the right time.
By attending this session, you will:
✅ Increase Job Visibility – Optimise adverts and job alerts to attract more candidates.
✅ Engage & Convert Talent – Use email campaigns, mailshots, and saved searches to connect with the right people.
✅ Enhance Efficiency – Automate marketing tasks and configure integrations to save time.
✅ Track & Improve Performance – Analyse engagement metrics to refine your marketing strategy.
Key Topics Covered:
🔹 System Settings & Integrations – Configure marketing settings and set up integrations.
🔹 Talent Pools & Saved Searches – Build targeted recruitment pipelines.
🔹 Bulk Email Campaigns – Send, track, and optimise email marketing efforts.
🔹 Advert Management – Create high-performing job adverts to boost reach.
🔹 Mailshots & Job Alerts – Keep candidates engaged with relevant job updates.
🔹 Email Template Optimisation – Craft consistent, engaging messaging.
Outcome: By the end of this session, you’ll be fully equipped to enhance your recruitment marketing strategies, improve candidate outreach, and run high-impact advertising campaigns within Firefish.
Firefish Training
Interested in new user training or want to elevate your skills in a specific area of the system, then we've got you covered.
What We Offer
Our expert-led 1-hour training sessions are designed for up to 5 people within the same company. Whether you're onboarding new users or looking for advanced system training, we’ve got you covered.
- Who Runs It? A member of our experienced Implementation Team
- How Many Sessions? There is no minimum session number however we recommend, two sessions for new user training to allow time to work through the system.
These sessions are more than just a walkthrough, they’re designed to drive real value. Better use of your CRM enriches your database, streamlines workflows, and ultimately makes your agency more profitable. From recruiters working at the coal face to managers overseeing reporting and configuration, everyone benefits.
Our training isn’t just for new users, we customise sessions to align with your business needs and goals. Whether you need a full system refresher or want to deep-dive into specific features, we’ll ensure your team gets the most out of your CRM.
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New User Training
Who: Recruiter-Level Users
Why Attend?:
Getting up and running with Firefish the right way from the start is crucial for recruiter success. This training ensures that new users can confidently navigate the system, manage candidates and jobs efficiently, and create compelling adverts—all while protecting data integrity and driving recruiter engagement.
By attending this session, users will:
✅ Save Time – Learn best practices to streamline daily tasks and avoid common setup mistakes.
✅ Improve Accuracy – Maintain a single source of truth for candidate and job data, reducing duplication and errors.
✅ Maximise Engagement – Use Firefish correctly to stay on top of leads, follow-ups, and recruitment pipelines.
✅ Enhance Compliance & Security – Understand how to handle sensitive data responsibly.
Key Topics Covered:
🔹 System Setup – Configure personal email and install essential add-ins.
🔹 Candidate Management – Navigate records, log activity, and update preferences.
🔹 Company & Contact Management – Add and manage client details effectively.
🔹 Job & Advert Management – Create and manage job postings that attract the right talent.
🔹 Dashboard Overview – Leverage key insights to stay organized and productive.
Outcome: By the end of this session, recruiters will be equipped to use Firefish efficiently from day one, ensuring they work smarter, not harder.
While our training sessions can be tailored to your specific needs, here are some of our most popular offerings.
Popular Training Sessions
New User Training
Superuser Settings
ATS Training
Website Training
Adverts & Marketing Training
Putting data at the heart of your
recruitment agency.
ATS Training
Who: All Paid User Types
Why Attend?
Mastering your Applicant Tracking System (ATS) is key to a smooth and successful recruitment process. This session provides a complete understanding of Firefish’ end-to-end recruitment workflow, helping users increase efficiency, improve candidate management, and enhance compliance—all while optimizing job placements.
By attending this session, you will:
✅ Streamline Recruitment Workflows – Manage jobs, candidates, and placements more effectively.
✅ Boost Placement Success Rates – Track candidates seamlessly from application to offer.
✅ Improve Sales Forecasting – Use data to predict hiring trends and drive revenue.
✅ Ensure Full Compliance – Stay on top of legal and company-specific regulations.
Key Topics Covered:
🔹 Job Management – Take on new jobs and optimize workflows for efficiency.
🔹 Candidate Processing – Format CVs professionally and track candidate progress.
🔹 Sales Forecasting – Utilise sales data to predict and plan for future placements.
🔹 Offers & Placements – Manage offers, placements, extensions, and terminations smoothly.
🔹 Compliance Management – Ensure regulatory compliance within Firefish’ different versions.
Outcome: By the end of this session, users will be fully equipped to navigate the ATS efficiently, streamline recruitment processes, and increase successful placements.
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Website Training
Who: Super Users / Marketing Users on Firefish Templates
Why Attend?
Your website is often the first impression candidates and clients have of your business—keeping it engaging, optimised, and up to date is essential. This session equips you with the skills to create, edit, and enhance website content using Firefish templates, ensuring your site attracts and converts the right audience.
By attending this session, you will:
✅ Take Full Control of Your Website – Easily create and update content without relying on developers.
✅ Improve Candidate & Client Engagement – Structure pages and menus for seamless navigation.
✅ Boost Visibility & Conversions – Leverage AI tools and featured content to enhance user experience.
✅ Keep Your Website Fresh & Relevant – Ensure your site reflects your latest jobs, news, and brand messaging.
Key Topics Covered
🔹 Website Page Management – Create new pages and edit existing ones with ease.
🔹 Menu & Page Structures – Organise navigation for a seamless user experience.
🔹 Featured Content – Highlight key sections to engage visitors.
🔹 Web AI Features – Use AI to optimise content and improve engagement.
Outcome: By the end of this session, you’ll have the confidence and skills to manage and update your recruitment website effectively, ensuring it remains a powerful tool for attracting both candidates and clients.
Super User Settings
Who: Super Users
Why Attend?
As a Super User, you play a critical role in ensuring Firefish is configured to support your team’s success. This session will give you the tools to optimise workflows, manage system-wide settings, and structure teams effectively—leading to greater efficiency, consistency, and compliance.
By attending this session, you will:
✅ Increase Efficiency – Streamline processes and automate key tasks to save time.
✅ Enhance System Control – Customise Firefish to match your team’s needs and recruitment goals.
✅ Ensure Data Accuracy & Compliance – Maintain a structured, error-free system with the right controls in place.
✅ Improve Reporting & Performance Tracking – Set KPIs, track sales targets, and build insightful dashboards.
Key Topics Covered:
🔹 Document Library Management – Keep company-wide templates up to date.
🔹 CV Formatting & Merge Fields – Create professional, branded CVs efficiently.
🔹 Team Management – Structure teams and hierarchies for better collaboration.
🔹 Report Dashboards – Build and manage custom dashboards for real-time insights.
🔹 KPI & Sales Target Management – Define and track performance goals.
🔹 Candidate & Company Record Management – Standardise key fields for consistency.
🔹 Registration & Advertisement Forms – Customise forms to enhance the user experience.
🔹 Candidate Portal Settings – Optimise how candidates interact with your system.
🔹 Job Custom Fields & Certifications – Tailor job records to fit your business needs.
🔹 Placement Compliance – Ensure recruiters follow necessary compliance steps.
🔹 Job Workflow Customisation – Adapt workflows to match your recruitment process.
Outcome: By the end of this session, Super Users will be fully equipped to configure and manage Firefish effectively, ensuring a seamless experience for their recruitment teams.